While OHIP doesn’t cover visits with our practitioners at Rooted, many extended health insurance plans do include Naturopathic Medicine. Every plan is a little different, so we recommend checking with your provider to see what’s covered for you.

Not at this time. Payment is made at the clinic, and you can then submit your receipt to your insurance provider for reimbursement. We recommend checking with your provider to confirm your coverage.

Supplement purchases are available only for current patients with an up-to-date recommendation from one of our naturopathic doctors. If you are not a patient, you will need a current written or emailed recommendation from another licensed naturopathic doctor.

Yes, we offer a discount for seniors on our Community Care Day. Please contact the clinic for details and upcoming dates.

The Jane appointment scheduler automatically sends your video link by email 1 hour before your appointment. If you don’t see it, please check your junk or spam folder. If it’s still missing, call or email the clinic and we’ll resend it.

To give you the best care, we’ll need to book a longer appointment if it has been more than a year since your last visit. This allows us to review your health history and any new changes. Once your file is up to date, you’re welcome to book shorter follow-ups as needed.

Please have your pharmacy send us a refill request. If it has been more than 6 months since your last visit, you’ll need to book a follow-up with your doctor before we can renew your prescription. This ensures your treatment plan is still the best fit for you.

Cancellation Fees

24-48 hours cancelation = $75

Less than 24 = $ Full visit fee

Your appointment is your dedicated time—whether you attend in person, switch to virtual, or miss it entirely, that time has been set aside just for you.

This policy helps us maintain fair access to care, reduce wait times, and ensure our practitioners can effectively support all patients

To cancel or reschedule, we require a minimum of at least 48 Business Hours

If your appointment is on Tuesday, you must notify us by the previous Friday. Requests received over the weekend for a Tuesday appointment will incur a late cancellation fee.